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FAQs


In this section you can find answers to most commonly asked questions. If after reviewing the below FAQ you have not clarified all points, please contact us!

Registration
  • How do I register?
  • How about confidentiality of my information?
  • Do I have to register if I just want to browse through auctions?
  • What fields in the registration form are required?
  • How can I change my registration information?

    Purchase
  • How do I find out that I had been outbid?
  • How can I increase my bid in a standard auction?
  • How do I find out that I won the auction?
  • How do you determine who won the auction?
  • What should I do if I cannot complete the transaction at the sellers fault?
  • What should I do if I cannot get hold of the seller?
  • What Rating should I give to the seller?
  • What if I do not wish to complete a transaction?

    Sale
  • How do I edit the item description?
  • How can I find out that my item has been sold?
  • What should I do next after my item has been sold?
  • What should I do if I cannot complete the transaction at the buyers fault?
  • How do I rate the buyer?
  • What if I do not want to sell the item upon the auction close?
  • How do I renew an auction?
  • Can I set my own bidding step?


    Registration

    How do I register?
    Registration at balabon.com is quick and easy. To register, you have to fill out the registration form where you basically provide your contact information.

    How about confidentiality of my information?
    We guarantee the full confidentiality of your personal information. Under no circumstances will we disclose or sell your information to the third parties.

    Do I have to register if I just want to browse through auctions?
    No. You can browse all auctions at any time without registration. However, if you wish to bid for an item and put up your item for sale, you will need to register.

    What fields in the registration form are required?
    All fields in the registration form must be filled out. We guarantee the full confidentiality of your information. Upon the auction close, the buyer and the seller receive only the name, the telephone number, and the e-mail address of their counterparty to complete the transaction.

    How can I change my registration information?
    To do that, you have to enter My Account section. There you can update your information, review your auctions, as well as view your ratings made by the other auction participants.

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    Purchase

    How do I find out that I was outbid?
    We will notify you about that by e-mail as soon as you are outbid. However, you should keep in mind that e-mail services do not always work perfectly. Hence, the most reliable way of making sure you are the highest bidder is to regularly visit the portal and monitor the auction progress.

    How can I increase my bid in a standard auction?
    In the e-mail notification there will be a link to the auction. Activate the link in your browser and increase your bid. You can also find your auction through Search and then increase your bid.

    How do I find out that I won the auction?
    We will send you an e-mail to congratulate and inform you of the closing price and the contact information of the items seller. As e-mail services sometimes fail, we recommend that you regularly check with the portal and monitor the auction progress.

    How do you determine who won the auction?
    The winner of the auction is the bidder who made the highest bid as long as it is equal or higher than the minimum price (if any) set by the seller. In an auction with the Buy Now price, the trading is stopped as soon as someone makes a bid equal to or higher than the Buy Now price.

    What should I do if I cannot complete the transaction at the sellers fault?
    All auction participants when registering agree to abide by the rules set forth in the Service Agreement . However, we cannot guarantee that the sellers will strictly adhere to the auction rules and will complete the transaction at the auction terms. If you are not satisfied with the auction results and if the transaction was not completed at the sellers fault, we recommend that you write a feedback about the seller in the Rating section. Your feedback will be immediately reflected in the sellers rating. Then all auction participants will be able to read your feedback and make the appropriate conclusion about the reliability of a given user.

    What should I do if I cannot get hold of the seller
    Remember that some people do not check their e-mail daily. We recommend that you give the seller 3 business days to reply to your message about the transaction completion. Take advantage of the provided phone number to contact the seller. One call often suffies to resolve all the issues.

    What Rating should I give to the seller?
    In My Account section, you can submit your feedback about the seller. If you are satisfied with the auction results, write a positive feedback. If you are uncertain about the auction outcome, give the seller the neutral rating. If for any reason you are dissatisfied with the auction results, first try to resolve all the issues by phone. If this does not help, you can provide a negative feedback for the seller. Please be polite regardless of the outcome. All the comments left by the auction participants are subject to review by balabon.com Team.

    What if I do not wish to complete a transaction?
    All auction participants when registering agree to abide by the rules set forth in the Service Agreement . When making a bid you publicly agree to purchase the item. Remember that the seller who was unable to complete the transaction at your fault may reduce your Rating which will negatively impact your reputation with other users at balabon.com. It is difficult to accumulate a high rating, while it is easy to lose it.

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    Sale

    How do I edit the item description?
    You can edit your item description in your active auctions list, which is located under My Account.

    How can I find out that my item has been sold?
    We will notify you by e-mail. As e-mail services sometimes fail, the most reliable way to check the status of your auction is to regularly visit the site and monitor the auction progress.

    What should I do next after my item has been sold?
    The e-mail message about the auction results will contain information about the auction winner along with the auction terms and the closing price. We recommend that you contact the buyer and complete the transaction as soon as possible.

    What should I do if I cannot complete the transaction at the buyers fault?
    All auction participants when registering agree to abide by the rules set forth in the Service Agreement . However, we cannot guarantee that the buyers will strictly adhere to the auction rules and will complete the transaction at the auction terms. If you are not satisfied with the auction results and if the transaction was not completed at the buyers fault, we recommend that you write a feedback about the seller in the Rating section. Your feedback will be immediately reflected in the sellers rating. Then all auction participants will be able to read your feedback and make the appropriate conclusion about the reliability of a given user.

    How do I rate the buyer?
    If you are satisfied with the auction results, write a positive feedback. If you are uncertain about the auction outcome, give the buyer the neutral rating. If for any reason you are dissatisfied with the auction results, first try to resolve all the issues by phone or by e-mail. If this does not help, you can provide a negative feedback for the buyer. Please be polite regardless of the outcome. All the comments left by the auction participants are subject to review by balabon.com Team.

    What if I do not want to sell the item upon the auction close?
    All auction participants when registering agree to abide by the rules set forth in the Service Agreement. By placing an item for sale you publicly agree to sell the item to the winner of the auction. The buyer who was unable to buy the item from you can reduce your Rating. It is difficult to accumulate a high rating, while it is easy to lose it.

    How do I renew an auction?
    You can automatically renew your auction using the list of your closed auctions located in My Account section. However, we also recommend that you consider all available options to make your item more marketable. The extra steps you can take may include writing a more detailed item description, placing more than one item photo and taking advantage of our additional services.

    Can I set my own bidding step?
    No. The uniform bidding step is set by the administrator and follows the following pattern:

    if the current bid is between 0 - 250 EUR the bidding step is 0,50 EUR;
    if the current bid is between 250 - 500 EUR the bidding step is 2,00 EUR;
    if the current bid is between 500 - 1000 EUR the bidding step is 5,00 EUR;
    if the current bid is between 1000 - 99999 EUR the bidding step is 10,00 EUR;

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